Store Support Lead: Elevate Service & Operations

Five Below; Winston-Salem (NC); On-site; USD 15,000 - 18,000; Part time

Job summary

Five Below is seeking an energetic store crew supervisor to uphold exceptional customer service and smooth daily operations in Winston-Salem. You will lead a team, train associates, and assist with stock, merchandising, and cash handling to ensure fast, friendly checkout experiences.

The role requires at least a high school diploma, strong communication, and the ability to multi-task in a busy retail environment. Evening/weekend availability is common.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Excellent verbal and written communication skills.
• Minimum 1 year of management experience.
• Ability to multi-task and stay composed under pressure.
• Creative thinker with strong customer service focus.

Responsibilities

• Wows customers through personal contact at checkout and service.
• Trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures performance.
• Assists with receiving, unpacking, and organizing stock.
• Acts as Manager on Duty, handling operations and staff.
• Opens/closes the store, secures cash and sets alarms.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and staffing.
• Maintains merchandising and store upkeep.

Skills

Communication

Leadership

Multi-tasking

Creative thinking

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking an energetic store crew supervisor to uphold exceptional customer service and smooth daily operations in Winston-Salem. You will lead a team, train associates, and assist with stock, merchandising, and cash handling to ensure fast, friendly checkout experiences.

The role requires at least a high school diploma, strong communication, and the ability to multi-task in a busy retail environment. Evening/weekend availability is common.