Store Support Lead: Elevate Customer Experience

Five Below, Inc.; Monroeville (Allegheny County); On-site; USD 14,774 - 21,042; Full time

Job summary

Five Below in Monroeville, PA is seeking a Support Lead to oversee day-to-day store operations and deliver the Five Below experience. You’ll train crew on the BEST customer service, supervise associates, and ensure a fast, friendly checkout.

You will handle receiving, stocking, and opening/closing duties, including cash handling and alarm checks, while partnering with store leadership to optimize merchandising, scheduling, and guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem solving.
• Ability to stay calm under pressure.

Responsibilities

• Wows customers through personal service and fast checkout.
• Oversee daily activities of store associates and ensure quality customer service.
• Assist with receiving, unpacking, and stocking merchandise.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store, manage cash and alarms for smooth operation.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and performance.
• Collaborate with leadership on merchandising and recovery.
• Perform maintenance like cleaning and stock room upkeep.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Calm under pressure

Leadership experience

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Monroeville, PA is seeking a Support Lead to oversee day-to-day store operations and deliver the Five Below experience. You’ll train crew on the BEST customer service, supervise associates, and ensure a fast, friendly checkout.

You will handle receiving, stocking, and opening/closing duties, including cash handling and alarm checks, while partnering with store leadership to optimize merchandising, scheduling, and guest satisfaction.