Store Operations Lead – Customer-First Experience

Five Below, Inc.; Pittsburgh (Allegheny County); On-site; USD 24,796 - 38,572; Full time

Job summary

Five Below, Inc. is seeking a Full Time Support Lead in Pittsburgh, PA. You will oversee store operations, coach associates, and ensure outstanding customer service.

As Manager on Duty, you’ll manage opening/closing, cash handling, and daily store performance while supporting onboarding and training. A minimum of 1 year in management and strong communication are preferred. Strong multitasking and composure under pressure are essential to maintain a WOW customer experience in a fast-paced

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Oversee daily activities of store associates to ensure high quality customer service.
• Act as Manager on Duty and take responsibility for store operations and staff.
• Assist with receiving, unpacking, and stocking of new merchandise.
• Open/close the store, secure cash, and maintain readiness for daily operations.
• Drive sales and control expenses through merchandising and staff performance.

Skills

Customer service

Leadership

Communication

Multitasking

Creativity

Composure under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below, Inc. is seeking a Full Time Support Lead in Pittsburgh, PA. You will oversee store operations, coach associates, and ensure outstanding customer service.

As Manager on Duty, you’ll manage opening/closing, cash handling, and daily store performance while supporting onboarding and training. A minimum of 1 year in management and strong communication are preferred. Strong multitasking and composure under pressure are essential to maintain a WOW customer experience in a fast-paced