Part-Time Store Leader — WOW Customer Experience

Five Below; Monroeville (Allegheny County); On-site; USD 14,000 - 18,000; Part time

Job summary

Five Below is seeking a part-time Support Lead for our Monroeville, PA location. The role focuses on training crew on the BEST customer service experience, overseeing daily activities, stocking, and store operations while ensuring a fast, friendly checkout for guests.

Qualified candidates have a high school diploma or equivalent, at least 1 year of management experience, and strong communication skills. You may need to work a flexible schedule, including weekends.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Customer service

Leadership

Operations

Cash handling

Education

High School Diploma or equivalent

Tools

POS system

Job description

Five Below is seeking a part-time Support Lead for our Monroeville, PA location. The role focuses on training crew on the BEST customer service experience, overseeing daily activities, stocking, and store operations while ensuring a fast, friendly checkout for guests.

Qualified candidates have a high school diploma or equivalent, at least 1 year of management experience, and strong communication skills. You may need to work a flexible schedule, including weekends.