Store Support Lead: Customer Wow & Team Training

Five Below, Inc.; United States; On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below, Inc. is seeking a store supervisor to lead daily operations and deliver WOW customer service in a fast-paced environment. You will supervise crew, train associates, and ensure merchandise is properly stocked while maintaining store standards.

You will act as Manager on Duty as needed, manage opening/closing, and collaborate with the leadership team to drive sales and control costs. Weekend availability required.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• At least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinker with problem-solving skills.
• Ability to stay composed under pressure.

Responsibilities

• Wows customers through personal interactions and service excellence.
• Trains crew on best customer service practices.
• Oversees daily store activities and performance.
• Assists with receiving, unpacking, and stocking of new stock.
• Acts as Manager on Duty and handles store operations.
• Manages opening/closing procedures, cash, and security.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and staff performance.
• Collaborates with leadership on merchandising and stock management.
• Performs general store maintenance.

Skills

HS Diploma

College experience

Management experience

Verbal/written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below, Inc. is seeking a store supervisor to lead daily operations and deliver WOW customer service in a fast-paced environment. You will supervise crew, train associates, and ensure merchandise is properly stocked while maintaining store standards.

You will act as Manager on Duty as needed, manage opening/closing, and collaborate with the leadership team to drive sales and control costs. Weekend availability required.