Store Support Lead: Customer Experience & Ops

fivebelow; Watchung (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below in Watchung, NJ is seeking a capable store leader to ensure top-notch customer service and smooth daily operations. You will train crew, oversee store activities, and step in as Manager on Duty to address urgent issues and maintain a fast, friendly checkout experience.

Ideal candidates will have a high school diploma, 1+ year of management experience, and strong verbal and written communication skills to adapt to a dynamic retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure service quality.
• Assist with receiving, unpacking, and organizing new stock for sales floor.
• Act as Manager on Duty and handle store operations, staffing, and urgent issues.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Job description

Five Below in Watchung, NJ is seeking a capable store leader to ensure top-notch customer service and smooth daily operations. You will train crew, oversee store activities, and step in as Manager on Duty to address urgent issues and maintain a fast, friendly checkout experience.

Ideal candidates will have a high school diploma, 1+ year of management experience, and strong verbal and written communication skills to adapt to a dynamic retail environment.