Support Lead: Store Ops & Guest Experience (Flexible)

Five Below; Linden (NJ); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below in Linden, NJ is seeking a Support Lead for a full-time role. The position oversees daily store operations, trains crew, and delivers a WOW customer experience at checkout.

You will supervise associates, assist with receiving, open/close procedures, and collaborate with leadership to boost sales while maintaining a welcoming environment.

This role requires a High School diploma and at least one year of management experience; strong communication and multi-tasking are essential.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.

Responsibilities

• Wows customers through personal contact and a fast, friendly checkout.
• Oversee daily store activities and supervise associates.
• Assist with receiving, unpacking, and stocking items.
• Serve as Manager on Duty, handling store operations and issues.
• Open or close the store, secure cash and alarms.
• Lead onboarding and ongoing training for new hires.
• Contribute to sales growth by improving merchandising and service.
• Collaborate with store leadership on processes and recovery.
• Perform store maintenance and housekeeping tasks.

Skills

Management experience

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Five Below in Linden, NJ is seeking a Support Lead for a full-time role. The position oversees daily store operations, trains crew, and delivers a WOW customer experience at checkout.

You will supervise associates, assist with receiving, open/close procedures, and collaborate with leadership to boost sales while maintaining a welcoming environment.

This role requires a High School diploma and at least one year of management experience; strong communication and multi-tasking are essential.