Store Support Lead - Customer Experience & Ops

fivebelow; Cherry Hill Township (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below is hiring for a store leadership role in Cherry Hill, NJ. The role requires managing daily store operations, guiding associates, and maintaining excellent customer service. You will oversee opening/closing procedures, cash handling, and training to boost sales and efficiency.

Applicants should have at least a high school diploma, one year of management experience, and strong communication skills. Flexible scheduling includes day/evening/weekends with potential overnight shifts.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members deliver WOW customer service with a fast, friendly checkout.
• Oversee daily activities of store associates and maintain high service standards.
• Assist with receiving, unpacking, and stocking to keep shelves ready.
• Act as Manager on Duty and handle store operations and staff issues.
• Open/close the store, secure cash, and ensure daily readiness.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role in Cherry Hill, NJ. The role requires managing daily store operations, guiding associates, and maintaining excellent customer service. You will oversee opening/closing procedures, cash handling, and training to boost sales and efficiency.

Applicants should have at least a high school diploma, one year of management experience, and strong communication skills. Flexible scheduling includes day/evening/weekends with potential overnight shifts.