Store Support Lead - Customer Experience & Ops

Five Below; United States; On-site; USD 13,000 - 19,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is seeking an energetic store leader in the United States to drive customer service excellence and oversee daily store operations. You will train crew, ensure a fast and friendly checkout, and support onboarding to uphold Five Below standards.

You will open/close, handle cash, assist with stock, and partner with leadership to boost sales through smart merchandising and service. A flexible schedule, weekends, and 18+ are required.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Customer service

Leadership

Communication

Education

High School Diploma

Job description

Five Below is seeking an energetic store leader in the United States to drive customer service excellence and oversee daily store operations. You will train crew, ensure a fast and friendly checkout, and support onboarding to uphold Five Below standards.

You will open/close, handle cash, assist with stock, and partner with leadership to boost sales through smart merchandising and service. A flexible schedule, weekends, and 18+ are required.