Store Support Lead — Customer Experience & Ops

Five Below; Sterling (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking a hands-on store leader to train crew, oversee daily activities, and drive strong customer service. You will manage opening/closing, cash handling, and store operations while ensuring policy compliance and a positive guest experience.

The role emphasizes flexibility to work day/evening/weekend shifts and potential travel as needed, with an hourly wage starting at $15.50. A candidate should bring excellent communication and multi-tasking abilities.

Qualifications

• High school diploma required or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• W ow the Customer through personal contact and train crew on BAS T customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates to ensure duties are performed effectively and customer service is excellent.
• Assist with receiving, unpacking and organizing new stock for quick placement on the floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Flexibility in schedule

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking a hands-on store leader to train crew, oversee daily activities, and drive strong customer service. You will manage opening/closing, cash handling, and store operations while ensuring policy compliance and a positive guest experience.

The role emphasizes flexibility to work day/evening/weekend shifts and potential travel as needed, with an hourly wage starting at $15.50. A candidate should bring excellent communication and multi-tasking abilities.