Store Support Lead — Customer Experience & Ops

Five Below; Joliet (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking a store leadership role in Joliet, IL, offering hourly, front-line management responsibilities. You will supervise crew, train for excellent customer service, and oversee daily store operations including opening/closing procedures and cash handling.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking and problem-solving under pressure.
• Minimum 1 year of management experience.

Responsibilities

• Wowing customers with personal contact and friendly checkout experiences.
• Train crew on BEST customer service standards and processes.
• Oversee daily store activities and ensure excellent service by staff.
• Assist with receiving, unpacking and stocking new merchandise.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Management experience

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking a store leadership role in Joliet, IL, offering hourly, front-line management responsibilities. You will supervise crew, train for excellent customer service, and oversee daily store operations including opening/closing procedures and cash handling.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment.