Store Operations Lead — Customer Experience

Five Below; Tinley Park (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Five Below in Tinley Park, IL is looking for a store leadership professional to supervise daily operations and deliver exceptional customer service. You will train associates, oversee receiving and stocking, and step in as Manager on Duty to ensure smooth store performance.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule and on-site work at our store location in Tinley Park.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage competing priorities.
• Creative thinking to solve issues and improve processes.
• Must maintain composure under pressure when handling daily challenges.
• Minimum 1 year of management experience.
• High School diploma or equivalent; college experience preferred.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures they perform duties effectively.
• Assists with receiving, unpacking, and stocking of new merchandise on the sales floor.
• Acts as Manager on Duty when needed, handling store operations, staff, and urgent issues.
• Manages opening/closing duties, cash handling, alarms, and daily operations.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Tinley Park, IL is looking for a store leadership professional to supervise daily operations and deliver exceptional customer service. You will train associates, oversee receiving and stocking, and step in as Manager on Duty to ensure smooth store performance.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible schedule and on-site work at our store location in Tinley Park.