Store Support Lead - Customer Experience & Ops

fivebelow; Hampton (NC); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below in North Carolina is seeking an enthusiastic retail leader for an hourly Store team role. You will supervise crew, deliver a WOW customer experience, and help manage daily operations to keep checkout fast and friendly.

Responsibilities include training staff, opening/closing, cash handling, and driving sales while maintaining stock and store standards. Requires a high school diploma and 1 year of management experience; college experience preferred.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.

Responsibilities

• Wows the customer through personal contact and trains crew on service.
• Oversee daily activities of store associates to ensure quality service.
• Assist with receiving, unpacking, and organizing stock for quick placement.
• Act as Manager on Duty, handling store operations and staff management.
• Open or close the store, secure cash, and ensure a smooth daily operation.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses through merchandising and service.
• Collaborate with store leadership on merchandising and procedures.
• Maintain cleanliness and organize stock areas.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in North Carolina is seeking an enthusiastic retail leader for an hourly Store team role. You will supervise crew, deliver a WOW customer experience, and help manage daily operations to keep checkout fast and friendly.

Responsibilities include training staff, opening/closing, cash handling, and driving sales while maintaining stock and store standards. Requires a high school diploma and 1 year of management experience; college experience preferred.