Store Support Lead: People, Service & Ops

Five Below; Jackson Township (NJ); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below is seeking a store leadership role in New Jersey to oversee daily store operations, lead a team, and ensure an exceptional customer experience. This hourly position emphasizes training, merchandising, and efficient store management to maximize sales and maintain a high-energy, welcoming environment.

The role involves supervising crew during shifts, helping with receiving and stock organization, and stepping in as Manager on Duty as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members WOW the Customer through personal contact.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

Job description

Five Below is seeking a store leadership role in New Jersey to oversee daily store operations, lead a team, and ensure an exceptional customer experience. This hourly position emphasizes training, merchandising, and efficient store management to maximize sales and maintain a high-energy, welcoming environment.

The role involves supervising crew during shifts, helping with receiving and stock organization, and stepping in as Manager on Duty as needed.