Customer Experience Lead, Store Operations

Five Below; North Brunswick Township (NJ); In loco; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

Five Below is seeking a store management-oriented candidate to oversee crew, drive excellent customer service, and manage daily store operations in New Jersey. This role includes training, opening/closing duties, and ensuring efficient stock handling and loss-prevention practices.

The position requires a minimum of 1 year in management, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling is expected to meet business needs.

Competenze

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• College experience preferred.

Mansioni

• Ensures all crew members wow the customer through personal contact.
• Trains the crew on the BEST customer service experience for fast, friendly check-out.
• Helps oversee daily activities of store associates and service quality.
• Assists with receiving, unpacking, and stocking to the sales floor.
• Acts as Manager on Duty, overseeing operations, staff, and customer service.
• Occasionally opens or closes the store and secures cash and alarms.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses via merchandising and staff performance.
• Partners with leadership on merchandising procedures and operations.
• Performs store maintenance and housekeeping duties.

Conoscenze

Management experience

Communication skills

Multi-tasking

Creative thinking

Maintains composure under pressure

Formazione

High School Graduate or equivalent

Descrizione del lavoro

Five Below is seeking a store management-oriented candidate to oversee crew, drive excellent customer service, and manage daily store operations in New Jersey. This role includes training, opening/closing duties, and ensuring efficient stock handling and loss-prevention practices.

The position requires a minimum of 1 year in management, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling is expected to meet business needs.