Store Support

The Home Depot; Mentor (IN); On-site; USD 23,000 - 25,000; Full time

Job summary

The Home Depot in Mentor, OH is seeking Store Support associates to help fulfill customer orders, assist shoppers in the aisles, and perform essential administrative tasks with accuracy and care.

In this role you will work with customers, vendors, and other associates to ensure smooth operations, accurate cash handling, and compliance with store programs while remaining focused on superior service and timely problem solving.

Qualifications

• Retail or customer service experience preferred.
• Ability to work in a fast-paced environment.
• Attention to detail and good time management.

Responsibilities

• Assist customers with orders and product availability.
• Support in-store operations and lot area as needed.
• Handle cash transactions and maintain program compliance.

Skills

Customer service

Teamwork

Communication

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

MENTOR

State

OH

Job Type

Store Support

Pay Range

$16.50 - $18.50