Store Support

The Home Depot; Detroit (MI); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

The Home Depot is seeking Store Support Associates in Detroit, MI. Roles include assisting customers in the lot or inside the store, handling order status inquiries, and providing administrative services with minimal supervision.

You will work cooperatively with associates, vendors, and carriers to ensure accurate, timely service and a high level of customer satisfaction. Typical positions include Office/Order Fulfillment/Lot Associate and Customer Service Representative.

Qualifications

• Detail-oriented with strong time-management skills.
• Integrity and reliability in handling store operations.
• Ability to work with vendors, associates, and customers.

Responsibilities

• Assist customers in locating products and directing to store departments.
• Support order fulfillment and customer order status inquiries.
• Provide administrative support and ensure adherence to store policies and procedures.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

DETROIT

State

MI

Job Type

Store Support