Store Support

Home Depot; Whitehall (Lehigh County); On-site; USD 17,000 - 22,000; Full time

Job summary

Home Depot is seeking store support associates to assist in fulfilling customer orders, helping customers in the lot, and providing administrative services. The role involves direct interaction with customers or vendors and requires teamwork, reliability, and strong time management to support store objectives.

Equal opportunity employment is emphasized in the posting. Associates in these roles help ensure a high level of customer satisfaction through efficient service, accurate order processing,

Responsibilities

• Assists customers in order fulfillment and store operations.
• Provides administrative support and directs customers to store departments.
• Interacts with customers and vendors; handles routine inquiries and cash handling when needed.
• Works cooperatively with other associates to meet store objectives and maintain high customer satisfaction.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.