Store Support

Home Depot; Souderton (Montgomery County); On-site; USD 18,000 - 25,000; Full time

Job summary

Home Depot is seeking Store Support associates to perform non-sales functions that keep operations smooth and ensure a high level of customer satisfaction.

In roles such as Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative, you will help with order fulfillment, assist customers both in the lot and at the service desk, and perform administrative tasks with accuracy and integrity.

Teamwork, reliability, and good time management are essential.

Qualifications

• Store Support associates perform non-sales tasks to ensure smooth operations and customer satisfaction.
• Roles may include directing customers, answering order-status questions, handling cash, and providing administrative services.
• Candidates work with associates, vendors, carriers; require time management, integrity, and teamwork.

Responsibilities

• Assist customers in-store and on the lot to locate products and answer questions.
• Support order fulfillment and service desk activities to improve accuracy and speed.
• Perform administrative tasks and maintain organized records with attention to detail.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.