Store Support

Home Depot; Des Moines (IA); On-site; USD 32,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions in Des Moines, Iowa. The roles involve ensuring outstanding customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates must work cooperatively with others, possess time management skills, and focus on achieving high customer satisfaction. Positions may include Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and follow operational concerns.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments and answer questions.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities.

Specific positions may include:

• Office Associate
• Order Fulfillment Associate
• Lot Associate
• Customer Service Representative

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.