Store Support

Home Depot; Juneau (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

A retail company in Juneau, Alaska, is seeking Associates in Store Support positions. This role includes ensuring customer satisfaction through order fulfillment and various administrative tasks. Candidates must be detail-oriented, work well with others, and manage time efficiently. Key responsibilities involve assisting customers, handling cash management, and directing inquiries effectively. This position plays a vital role in maintaining high operational standards and customer satisfaction.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others.
• Demonstrated integrity and focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers and handle cash management tasks.
• Direct customers and answer their questions regarding orders.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.