Store Support

Home Depot; Carlisle (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Job summary

Home Depot in Carlisle, PA seeks Store Support Associates to help with non-sales functions, order fulfillment, and customer assistance in the lot or store. You will work with associates, vendors, and carriers to ensure customer satisfaction and store objectives, with attention to detail and good time management.

Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. An Equal Opportunity Employer committed to diversity.

Qualifications

• Commitment to high level of customer service and satisfaction.
• Ability to handle administrative tasks with attention to detail.
• Strong time management and cooperative teamwork with associates.

Responsibilities

• Assist customers with order status and store inquiries.
• Support order fulfillment and general store operations.
• Provide administrative support and maintain accuracy with tasks.

Skills

Customer service

Time management

Detail oriented

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.