Store Support

The Home Depot; Warren (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Warren, Ohio, is seeking associates for Store Support positions responsible for various non-sales functions including customer interaction, order fulfillment, and administrative tasks. Candidates must display strong time management skills, detail orientation, and the ability to work in a collaborative environment. The role is essential to maintaining high levels of customer satisfaction and requires integrity and a focus on operational responsibilities.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Proven time management skills are essential.
• Demonstrate a high level of integrity and focus on store objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance responsibilities.

Skills

Detail-oriented

Time management

Cooperation

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.