Store Support

The Home Depot; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Chicago is searching for Associates in Store Support. This role involves ensuring outstanding customer order fulfillment, assisting customers on the lot, and providing administrative support. Duties may require customer or vendor interaction, and the ideal candidate must be detail-oriented with strong time management skills. Join a team committed to customer satisfaction and operational excellence.

Qualifications

• Ability to work cooperatively with team members and vendors.
• Proven time management skills necessary for fulfilling orders.
• Demonstrates a high level of integrity and customer service.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and ensure program compliance.

Skills

Detail-oriented

Time management

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.