Store Support

The Home Depot; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support positions in San Antonio, Texas. The role involves ensuring a high level of customer satisfaction through various non-sales functions, including customer assistance and administrative tasks. Candidates should have strong time management skills, be detail-oriented, and display integrity. Opportunities include positions such as Office Associate and Order Fulfillment Associate, making this a great chance to contribute to a collaborative team environment.

Qualifications

• Proven time management skills are essential for effective performance.
• Must work cooperatively with other associates, vendors, and carriers.
• Demonstrates a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and respond to operational concerns.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.