Store Support

The Home Depot; Easley (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

A leading home improvement retailer is looking for associates in Store Support positions. This role encompasses a variety of non-sales functions, critical for outstanding customer order fulfillment and satisfaction. Responsibilities include assisting customers, administrative services, and ensuring compliance with cash management. The ideal candidate must be detail-oriented, possess strong time management skills, and demonstrate integrity while working with minimal supervision. Opportunities exist as Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Strong integrity and ability to handle operational concerns.
• Ability to work cooperatively with teams and vendors.
• Experience in customer interaction and support roles.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.
• Collaborate with associates, vendors, and carriers to ensure smooth store functioning.

Skills

Detail-oriented

Time management

Customer service

Team collaboration

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.