Store Support

The Home Depot; Centerville (UT); On-site; USD 20,664 - 27,552; Full time

Job summary

A major home improvement retailer is seeking Associates in Store Support positions to assist with various non-sales functions ensuring outstanding customer experiences. Responsibilities include directing customers, answering questions about order statuses, and handling administrative services. Candidates should demonstrate strong time management skills, attention to detail, and the ability to work collaboratively with others. Positions may involve some customer and vendor interaction, contributing to a high level of customer satisfaction.

Qualifications

• Proven time management skills for effective task completion.
• Ability to work cooperatively with team members and vendors.
• Demonstrated integrity and attention to detail.

Responsibilities

• Assist customers in various non-sales functions.
• Ensure customer order fulfillment experience is outstanding.
• Direct customers to the appropriate store departments.

Skills

Detail-oriented

Time management

Communication

Team collaboration

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.