Store Support

The Home Depot; Hawthorne (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major retail company is seeking Store Support Associates to handle customer order fulfillment and provide assistance in various non-sales roles. Responsibilities include ensuring customer satisfaction through administrative services, interacting with customers and vendors, and managing cash operations. Successful candidates will demonstrate integrity and the ability to work with minimal supervision. This is a key role contributing to the store's operational success.

Qualifications

• Proven time management skills and ability to work cooperatively.
• High level of integrity and focus on customer satisfaction.
• Ability to handle cash management and operational concerns.

Responsibilities

• Ensure customer order fulfillment experience.
• Assist customers in-store and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Integrity

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.