Store Support

The Home Depot; Jacksonville (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

A leading home improvement retailer in Jacksonville is seeking associates for Store Support positions. These roles focus on non-sales functions, ensuring customer satisfaction through effective order fulfillment and assistance. Positions include Office Associate and Customer Service Representative. Ideal candidates should be detail-oriented, possess strong time management skills, and demonstrate integrity while working cooperatively with other associates and vendors.

Qualifications

• Ability to work cooperatively with other Associates.
• Must handle cash management accurately.
• Demonstrated ability to respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer product questions.
• Respond to operational concerns of all associates and maintain time management.
• Support store-specific business objectives with detail-oriented work.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.