Store Support

The Home Depot; Harrisburg (Dauphin County); On-site; USD 32,000 - 38,000; Full time

Job summary

A leading home improvement retailer in Harrisburg is seeking Associates in Store Support positions. The role involves ensuring a seamless customer order fulfillment experience and assisting customers in various capacities, such as in-store or via administrative services. Candidates should be detail-oriented, possess strong time management skills, and be able to work cooperatively with others. This position is crucial in maintaining high customer satisfaction levels.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments and answer questions.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Collaboration

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.