Store Support

The Home Depot; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Chicago is seeking associates for Store Support positions. They will handle various non-sales functions including customer assistance, order fulfillment, and administrative services. The ideal candidates will be detail-oriented, possess strong time management skills, and demonstrate integrity. Responsibilities include interacting with customers, handling cash management, and supporting operational needs while focusing on customer satisfaction. These roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and with minimal supervision.
• High level of integrity and customer focus.

Responsibilities

• Assist customers with their orders and inquiries.
• Handle cash management and program compliance.
• Direct customers to store departments and merchandise.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.