Store Support

The Home Depot; Wallingford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Connecticut seeks Associates in Store Support positions to ensure outstanding customer order fulfillment and assist customers across various non-sales functions. The role includes tasks like managing cash operations, handling customer inquiries, and working collaboratively with other team members. Ideal candidates must demonstrate integrity and have strong time management and detail-oriented skills to enhance customer satisfaction and operational efficiency.

Qualifications

• Ability to work cooperatively with other Associates and vendors.
• Demonstrated integrity and responsiveness to operational concerns.
• Strong focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Manage cash and program compliance effectively.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.