Store Support

The Home Depot; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles in New York. The positions involve non-sales functions crucial for customer satisfaction, including assisting customers, managing fulfillment experiences, and administrative tasks. Candidates should be detail-oriented, possess strong time management skills, and demonstrate a high level of integrity while working cooperatively with team members. Multiple specific roles are available, including Office Associate and Customer Service Representative.

Qualifications

• Ability to work cooperatively with other associates and vendors.
• Proven time management skills and detail-oriented approach.
• High level of integrity and response to operational concerns.

Responsibilities

• Assist customers in lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Support key operational responsibilities in the store.

Skills

Detail-oriented

Time management

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.