Store Support

The Home Depot; Covington (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Associates in Store Support to handle non-sales functions that ensure customer satisfaction. Responsibilities include assisting customers in the lot, fulfilling orders, and providing administrative services. Candidates should be detail-oriented, possess time management skills, and demonstrate integrity. The role requires cooperation with other Associates and vendors to address operational concerns effectively.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Proven time management skills are required.
• Detail-oriented individuals are preferred.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management or program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.