Store Support

The Home Depot; Estero (FL); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions in Estero, Florida. These roles involve ensuring outstanding customer order fulfillment, assisting customers, and providing administrative services. Candidates must be detail-oriented and have strong time management skills while demonstrating integrity and teamwork. If you enjoy a collaborative environment and are passionate about helping customers, this could be the role for you.

Qualifications

• Ability to handle cash management and comply with programs.
• Proven time management skills and attention to detail.
• Must work cooperatively with other associates and vendors.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or handle questions.

Skills

Customer service orientation

Time management

Detail-oriented

Team collaboration

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.