Store Support

The Home Depot; Riverview (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

A major home improvement retailer is seeking associates in Store Support positions, responsible for various non-sales functions such as order fulfillment and customer assistance. Candidates must be detail-oriented with excellent time management skills and integrity. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, all playing a vital role in ensuring customer satisfaction.

Qualifications

• Must work cooperatively with other associates and vendors.
• Ability to respond to operational concerns and focus on business objectives.
• Experience in cash management and program compliance is a plus.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle customer questions on product order status and direct them to departments.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.