Store Support

The Home Depot; Snellville (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Snellville, Georgia, is seeking associates for Store Support positions. Responsibilities include ensuring an exceptional customer order fulfillment experience, assisting customers in the lot, and handling administrative tasks. This role requires strong attention to detail, time management skills, and the ability to work in a team environment. Candidates should demonstrate integrity and focus on achieving store objectives. Opportunities include roles such as Office Associate and Customer Service Representative.

Qualifications

• Must demonstrate time management skills and attention to detail.
• Experience in customer service is preferred.
• Ability to work cooperatively with other associates and vendors.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers with inquiries in the lot.
• Provide administrative services and manage cash operations.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.