Store Support

The Home Depot; Plano (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer in Plano, Texas, is seeking Associates for Store Support positions. Responsibilities include ensuring a high level of customer satisfaction through various non-sales functions such as assisting customers, managing order fulfillment, and providing administrative support. Ideal candidates are detail-oriented, possess time management skills, and demonstrate a strong sense of integrity. This role contributes significantly to multiple operational responsibilities essential for the store’s objectives.

Qualifications

• Ability to work cooperatively with others and vendors.
• Demonstrated skills in time management.
• High level of integrity and customer focus.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Direct customers to store departments and answer questions on order status.

Skills

Detail-oriented

Time management

Integrity

Cooperative teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.