Store Support

The Home Depot; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Albuquerque is seeking associates for Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates should possess detail-oriented skills, strong time management, and integrity. The role involves working with minimal supervision while supporting operational responsibilities and enhancing the customer experience. This position is essential in maintaining the highest level of customer satisfaction.

Qualifications

• Must work cooperatively with others and vendors.
• Ability to respond to operational concerns effectively.
• Must possess strong communication skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and handle cash management.

Skills

Detail-oriented

Time management

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.