Store Support

The Home Depot; Hendersonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is looking for Associates in Store Support in Hendersonville, North Carolina. Tasks include ensuring customer order fulfillment and providing administrative services while interacting with customers. Candidates must demonstrate strong time management, attention to detail, and integrity.

Available positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. The role requires teamwork and a focus on achieving store objectives.

Qualifications

• Detail-oriented and organized.
• Proven time management skills.
• High level of integrity and teamwork.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and answer questions.
• Manage cash and comply with programs.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.