Store Support

The Home Depot; Ashtabula (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Ohio is seeking Associates for Store Support roles focused on delivering a top-tier customer experience. These positions cover non-sales tasks such as assisting customers in the lot and handling administrative duties to keep operations running smoothly.

You will interact with customers and vendors, respond to product order status questions, manage cash and program compliance, and collaborate with teammates to meet store objectives with integrity and reliability.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Direct customer or vendor interaction as needed.
• Answer questions about product order status.
• Support store operations with attention to detail and supervision as required.

Skills

Customer service

Time management

Detail-oriented

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.