Store Support

The Home Depot; Dalton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Dalton, Georgia, seeks Associates in Store Support to handle various non-sales functions, including assisting with customer order fulfillment and providing administrative services. These roles are critical for maintaining customer satisfaction.

Candidates must be detail-oriented, able to manage time effectively, and work well with others. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with Associates and vendors.
• High level of integrity and responsiveness to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance as needed.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.