Store Support

The Home Depot; Tamuning (GU); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent home improvement retailer is seeking dedicated individuals for Store Support positions in Tamuning, Guam. These roles include responsibilities such as assisting customers, ensuring order fulfillment, and performing administrative tasks. Candidates should possess strong customer service and time management skills. This is a vital role within the store, contributing directly to customer satisfaction. Applicants will work closely with other associates and maintain high levels of integrity throughout their duties.

Qualifications

• Proven time management skills and ability to prioritize tasks.
• Ability to work cooperatively with other Associates and vendors.
• Detail-oriented with a focus on customer satisfaction.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle customer inquiries and manage cash operations.

Skills

Time management skills

Detail-oriented

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.