Store Support

The Home Depot; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support positions in Houston, Texas. Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Responsibilities include ensuring customer satisfaction, handling cash management, and assisting customers in various capacities. Candidates should be detail-oriented, possess strong time management skills, and be able to work cooperatively with others. This role is crucial for the smooth operation of store functions.

Qualifications

• Ability to work cooperatively with other associates and vendors.
• Detail-oriented nature with strong time management skills.
• High integrity and focus on operational goals.

Responsibilities

• Ensure outstanding customer order fulfillment.
• Assist customers in the lot and administrative services.
• Handle cash management and program compliance.

Skills

Customer service orientation

Time management

Detail-oriented

Cooperation with others

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.