Store Support

The Home Depot; Sunnyvale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Sunnyvale is hiring for Store Support positions where associates are responsible for non-sales functions. Key responsibilities include assisting customers in the lot, ensuring customer order fulfillment, and providing administrative support. Applicants must demonstrate strong integrity and time management skills, while working cooperatively with other associates and vendors.

Successful candidates will play a crucial role in enhancing customer satisfaction through effective communication and operational support.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to assist customers in the lot and provide administrative services.
• Strong attention to detail and time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers with store navigation and answering queries.
• Handle cash management and compliance with programs.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.