Store Support

The Home Depot; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading home improvement retailer in Tampa is looking for Associates in Store Support for various non-sales roles, including Office Associate and Customer Service Representative. Responsibilities include assisting customers, handling cash management, and ensuring customer satisfaction. Ideal candidates should be detail-oriented with strong time management skills and able to work collaboratively with others. This position is essential for maintaining operational efficiency and customer service excellence.

Qualifications

• Ability to provide outstanding customer order fulfillment experience.
• Must work cooperatively with other associates and vendors.
• Detailed-oriented with proven time management skills.

Responsibilities

• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.
• Respond to operational concerns of all associates.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.