Store Support

The Home Depot; Olive Branch (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Olive Branch, Mississippi is seeking Associates in Store Support positions to ensure exceptional customer order fulfillment and assist customers in various capacities, including administration. Candidates must excel in a teamwork environment, engage in vendor interaction, and maintain a high standard of customer satisfaction.

Specific roles may entail Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, with a focus on integrity and operational excellence.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Required to handle cash management and program compliance.
• Must demonstrate a high level of integrity and focus on store objectives.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or merchandise.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.