Store Support

The Home Depot; Madison (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is seeking associates for Store Support positions in Madison, Mississippi. These roles focus on various non-sales functions including customer order fulfillment, assisting customers, and performing administrative tasks. Candidates must be detail-oriented, possess strong time management skills, and work well with others.

Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. A high level of integrity and a focus on customer satisfaction are essential.

Qualifications

• Must be detail-oriented and possess time management skills.
• Ability to work cooperatively with associates and vendors.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Attention to detail

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.