Store Support

The Home Depot; Urbandale (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Urbandale, Iowa is seeking Associates in Store Support positions to handle a variety of non-sales functions. Responsibilities include ensuring customer order fulfillment, assisting customers, and performing administrative services. Candidates must possess strong time management skills and a high level of integrity.

Positions available may include Office Associate, Order Fulfillment Associate, and Customer Service Representative. This role is critical for maintaining high customer satisfaction while supporting operational duties.

Qualifications

• Detail-oriented with proven time management skills.
• Must demonstrate a high level of integrity.
• Ability to work cooperatively with others.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.