Store Support

The Home Depot; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles. Responsibilities include ensuring excellent customer order fulfillment, assisting in lot activities, and providing admin services. Strong customer service skills and time management are essential. The positions support critical operational responsibilities and require detail orientation along with the ability to work cooperatively in a dynamic environment. Integrity and focus on business objectives are paramount.

Qualifications

• Ability to work cooperatively with others and vendors.
• Demonstrated integrity and focus on business objectives.
• Proven time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Time management

Detail-oriented

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.